Bilingual Customer Support - Manufacturing Environment!!!, THE BAGG GROUP

Bilingual Customer Support - Manufacturing Environment!!!,
THE BAGG GROUP
Posted May 4, 2009

Mississauga, ON, CANADA 1 Position(s)
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Customer Service; Manufacturing
Recruitment/Staffing
http://www.bagg.com


At The Bagg Group, we are as selective with our candidates as we are with our own staff and our chosen clients. We offer temporary, contract, full-time and IT placements at leading employers throughout the GTA. Interested in being a part of our team? Put our 35-year reputation to the test and contact us today.



Position: Bilingual Customer Support - No Evenings/Weekends!

Location: Mississauga, ON

Salary: 45K

Hours: 8:00am-5:00pm



Our Mississauga manufacturing client is a leader in their industry selling to distributors across Canada. Quality products and a customer driven philosophy makes them a winner for any candidate looking to work for a reputable organization.



They are currently seeking a Bilingual Customer Support Representative to join their fast-paced, entrepreneurial, and evolving environment. If you have extensive customer service skills, preferably within a manufacturing environment, and excellent communication skills in both English and French, this may be the role for you.



This position does not require working overtime, evenings, weekends or rotating shifts!



Key Responsibilities:

¨ Answer and assume full responsibility and ownership for incoming calls, faxes and emails from distributor base including the departmental overflow as required.

¨ Research all customer inquiries to complete resolution, enter corresponding orders/quotes with complete documented follow-up outlining agreed timelines with customer.

¨ Communicate, coordinate and follow-up with other associates and internal departments as necessary.

¨ Responsible for filing all company correspondence such as customer packing slips, quotes, confirmations.

¨ Proficient in handling customer and associate inquiries regarding product features, applications and solutions with limited assistance.

¨ Adhere to company standards of performance as measured by annual objectives, telephone statistics, department standards and soft skills.

¨ Proactive approach to ensure satisfaction of distributor base including communication to management team as appropriate.

¨ Coordinate meetings with customers as required to address complex issues including customization, training, and trouble shooting

¨ Actively participate in annual inventory process by counting, inspecting and recording physical inventory as to its condition.


Personal Characteristics & Experience



¨ Extensive customer service experience with proven skills with conflict resolution (2-3 years)

¨ Bilingualism French/English is a must

¨ Effective communication skills, both written and verbal, with superior telephone technique skills

¨ Confidence in interacting with all levels of management and external clients

¨ Proven ability to prioritize and organize, with meticulous follow-up skills

¨ Strong active listening skills, and highly self-motivated

¨ Ability to turn constructive feedback into valuable actions

¨ Demonstrated commitment to personal growth and development

¨ Experience within a Call Centre environment that benchmarks against a quality service model

¨ Fall Protection and Safety industry experience an asset



If you are qualified for this role and feel that it is a good fit for you, please submit your resume to TSresume@bagg.com quoting job # 26675. Please provide appropriate contact information, including a contact number or e-mail address where you can be reached between 9:00am and 5:00pm, Monday through Friday.
Apply Via Email
TSresume@bagg.com