Bilingual Field Service Representative (Always on the Go! Company Car!), BILINGUAL SOURCE / SOURCE BILINGUE

Bilingual Field Service Representative (Always on the Go! Company Car!),
BILINGUAL SOURCE / SOURCE BILINGUE
Posted May 4, 2009

Ottawa, ON, CANADA 1 Position(s)
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Technician/Technologist
Recruitment/Staffing
http://www.bilingualsource.com


Bilingual Source delivers superior placement and coaching services. Our team recognizes your needs and will facilitate the complete placement process for you. We ensure that your search and journey for new experiences is met with support and preparation. Bilingual Source understands what is at stake in the management of your career and we wholly represent your interests assuring that you navigate your next career move with confidence!

Powered by the largest collaboration of fully bilingual (French/English) recruitment consultants in Canada, our team works solely on bilingual assignments making us a recruitment force and the most resourceful talent team serving Greater Toronto.

Are you a perfectly Bilingual Computer Hardware Genius with an A+ certification who wants to get out of an office and travel the country?



One of our top clients in Ottawa is looking for an exceptional Technical Field Service Representative who can fluently speak and write in French and English. The perfect candidate will be responsible for maximizing the satisfaction of our best accounts face-to-face by taking care of their questions and concerns.





Key Role Responsibilities:

- Provides basic on-site hardware and technical support to clients, within an assigned region (anywhere in Canada but mostly Ontario).
- Receives service calls, installs and upgrades hardware, takes corrective action, performs preventive maintenance on hardware and provides technical support to clients, within an assigned region, meeting established service standards.
- Responds to, and resolves, assigned on-site preventative and corrective maintenance calls.
- Assists with installation of new equipment and upgrades.
- Performs minor add-ons, as assigned.
- Completes required documents at clients' sites.
- Prepares field service activity reports, expense reports, timesheets, etc. forwarding to Branch Manager.
- Assists with assigned project activities within deadlines, as required.
- Provides service quality to clients understanding client needs on peripheral equipment, referring all non-routine situations to Branch Manager.



Required Experience/Competencies/Education:

- Post Secondary graduation in a related discipline (i.e. Electronic Technology) or equivalent combination of education and experience.
- Electronic or technical background is preferred.
- Strong Bilingual (English & French) communication skills.
- CCNA and A+ certified.
- Some knowledge of Windows based operating systems and applications.
- Ability to operate test equipment.
- Basic troubleshooting skills.
- Knowledge of peripheral equipment.
- Good interpersonal and organizational skills.
- Good reading, writing and numeric/logic skills to interpret service calls, determine equipment defects, create service logs, measure electricity output, calculate billing charges, etc.
- Analytical reasoning ability in basic situations to isolate problems, determine solutions, etc.
- Ability to plan small projects within established deadlines, etc.
- Ability to travel 90-100% of the time is a requirement.
- Ability to coordinate/organize activities, information, materials or other resources within small tasks or projects such as peripherals, etc. to meet clients' needs on time.
- Dexterity to operate a computer, keyboard, telephone, fax, photocopier, printer, multi-meter, tools (screwdriver, pliers, etc.) and tape gun daily.


If you are qualified for this position, and interested, please apply today.

If this is you... Send your resume directly to tony_troiano@bilingualsource.com and we'll be in touch within 1 business day. Or visit our website at www.bilingualsource.com .

Check us out on video: http://working.canada.com/profiles/bilingualsource/profile.html


Apply Via Email
tony_troiano@bilingualsource.com

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