Bilingual (French/English) Customer Service Representative - B2B Environment With Major Key Accounts, BILINGUAL SOURCE / SOURCE BILINGUE

Bilingual (French/English) Customer Service Representative - B2B Environment With Major Key Accounts,
BILINGUAL SOURCE / SOURCE BILINGUE
Posted May 4, 2009

Toronto, ON, CANADA 1 Position(s)
Relevant Work Experience:
Job Category:
Industry:
Company Url:

Customer Service
Recruitment/Staffing
http://www.bilingualsource.com


Bilingual Source/ Source Bilingue is a search firm that focuses exclusively in the search of French/ English Bilingual talent for the Greater Toronto Area. We recruit top quality Candidates for our prestigious Fortune 500 clients. We have pioneered and led the way in bilingual recruitment strategies for twenty years. We are committed to helping companies position their most valuable assets and put their best resources to work: Human Capital. No one has more Bilingual positions than we do!

View over 400 French/ English jobs at: www.bilingualsource.com


Bilingual (French/English) Customer Service Representative


** 5 Months Contract **
B2B Environment With Major Key Accounts
Growing Company - TOP Best Managed In Canada





With over 200 years of successful business history, this company gained trust from their clients and an impeccable reputation by applying strong corporate values and commitment to their employees and their clients. It is no wonder why this client have ranked themselves amongst the top best employers of the world.



The overall operations of the company are growing and the need for bilingual talent has increased. Our client is seeking an enthusiastic bilingual customer service representative with professional phone manners who will be dealing with major key accounts such as national chains and buying groups.



Key Role Responsibilities / Activities / Deliverables:

* Take incoming calls and respond to emails from major key accounts with regards to customer inquiries on product availability, order status, order amounts, complaints, delivery schedules and other general inquiries
* Taking orders and do the appropriate follow ups for management and tracking
* Provide special attention/dedication to large accounts such as chains and buying groups.
* Maintain a manual back order log for large accounts and ensure orders are processed once the items are available
* Perform other duties as assigned including processing returns, maintaining numerical order & invoice filing systems, ad hoc report preparation and assisting with claims & coupon redemptions


Required Experience / Competencies / Education:

* Oral and written skills in English & French are mandatory and will be tested
* Two (2) years in an order management role with exposure to warehousing and/or distribution services
* Previous experience with automated order entry systems such as SAP and/or AS/400
* Demonstrated communications and interpersonal skills with the ability to promote goodwill and project a professional, positive public image


Highly Desired Experience / Competencies / Education:

* Post secondary education is a major asset
* Advanced knowledge of SAP is a major asset
* Ability to work in a very fast paced environment with proven organizational and time management abilities
* Positive attitude and very professional phone manners, able to handle major accounts


A few reasons why it's great to work for us:

* Outstanding work environment in a growing company
* Structured working environment , with a TOP employer, a major player of the industry
* Deal strictly with businesses, mostly with major chains and buying groups

Next Steps

If this is you... Send your resume directly to tony_troiano@bilingualsource.com and we'll be in touch within 1 business day. Or visit our website at www.bilingualsource.com .

View our Company Profile on video: http://working.canada.com/profiles/bilingualsource/profile.html
Apply Via Email
tony_troiano@bilingualsource.com